Request data deletion

SALEIQO is operated by SH Associate. You can request deletion of information associated with your account, workspace, or Facebook/Instagram interactions handled through SALEIQO.

How to send a request

1. Email hasanshakib74@gmail.com with the subject SALEIQO data deletion request.
2. Identify the workspace or business Page involved, your account email or relevant messaging identity, and the information you want deleted. State whether you are requesting account deletion, workspace deletion, or removal of your customer information.
3. We will review the request manually and verify your identity or authority before making changes. We may need additional information to locate the records or confirm the scope.
4. We will communicate the outcome by email, including any records that must be retained and the reason, or any provider/backup limitations affecting removal.

Do not send passwords, authentication codes or access tokens. You do not need to sign in to email a deletion request.

What deletion may involve

Depending on the verified scope, handling may involve account information, conversations, customer records, associated files, integration records and queued processing. We check affected dependencies so a request does not remove another business’s data. Provider-held records and backups are handled according to their applicable processes and obligations.

Disconnecting is different from deleting

Disconnecting a Facebook or Instagram integration does not automatically delete historical conversations, customer information or orders stored in SALEIQO. Send a deletion request if you want that information reviewed for removal. A courier booking is not cancelled merely by deleting information in SALEIQO.

Read our privacy policy for more information about processing and retention.