SALEIQOOpen app ↗

Privacy policy

SALEIQO is operated by SH Associate. This notice explains how information is processed when you use our website and business workspace, or communicate with a business using SALEIQO.

Information we process

  • Account and workspace information, such as email addresses, profile details, business information and member roles.
  • When a business connects Facebook or Instagram: authorized account and Page identifiers, Page information, integration access credentials, messaging identifiers, message content and message metadata.
  • Customer contact information, delivery addresses, catalog information, uploaded product images, orders and business instructions supplied through the service.
  • Operational records, including application logs, integration events, usage records and administrative actions.

How we use information

We use information to authenticate users, connect authorized business accounts, organize customer conversations, send replies, support AI assistance when enabled, manage products and orders, and operate and troubleshoot the service. Optional courier bookings use recipient and order information to arrange delivery.

Facebook and Instagram data

Connected businesses authorize access through Meta. SALEIQO uses the granted access to provide the enabled messaging and account-management features. Workspace members can access information according to their roles. Disconnecting an integration does not automatically erase previously stored messages, customers or orders. See our data-deletion instructions to request removal.

AI and service providers

SALEIQO uses Supabase for authentication and database services, Vercel for hosting, and OpenAI for AI responses. When AI features are used, relevant conversation and business context may be sent to OpenAI. When a business books delivery through Steadfast, the relevant booking information is sent to Steadfast. Provider processing and storage locations depend on the services and account configuration; processing may occur outside your country.

Retention

We retain workspace records while the service is used. Deletion requests are reviewed and handled manually through our contact email. If records must be retained for an applicable obligation or a legitimate operational reason, we will explain the retained scope and reason to the requester. Disconnecting a channel or stopping use does not itself trigger automatic deletion.

Deleting active application records does not necessarily remove provider-held records, logs or backup copies immediately. Their handling depends on applicable provider processes and retention settings; relevant limitations will be explained when handling a request.

Your requests and choices

You can contact us to request access, correction or deletion of information related to you. We may ask for information needed to verify your identity or authority over the requested data. A request about one customer must not expose or remove another customer’s information. Businesses using SALEIQO remain responsible for their own customer notices and the information they supply.

Contact and changes

For privacy questions or requests, email hasanshakib74@gmail.com. Please do not send passwords or access tokens. We may update this notice as our service and data-handling practices change.